ChargeMate Deploys AI with Spark Plug Chargers & Red E Charge

Even in 2025, public EV charging can still fail for simple, frustrating reasons:

• A cable isn’t fully plugged in
• The charger shows an error code with no explanation
• Payment or app authentication doesn’t go through
• The screen is blank, or a port is physically damaged

Drivers are left guessing. Support teams scramble to help—or worse, the session is lost.

At ChargeMate, we’re building an AI assistant trained specifically to help drivers in the moment, whether it’s a user error, a software glitch, or hardware fault.

In a recent pilot with Spark Plug Chargers, our agent converted 70% of failed attempts into successful charging sessions, and supported a 95%+ charge success rate.

We're now integrating with Red E Charge software and Autel hardware to unlock even more automated resolution at scale.

"Spark Plug Chargers is grateful for the opportunity to pilot ChargeMate's AI agent and improve the EV driver experience here in Minnesota."
-Spark Plug CEO, Ethan Cords

Charging should just work. And when it doesn’t, driver support should be instant, helpful, and accurate.

If you're building or operating a network and want to explore AI for charging reliability, we’d love to connect.

Let’s make public charging as dependable as filling up a tank of gas or plugging in at home.