SAN FRANCISCO, CA – September 18, 2025 – ChargeMate AI, a startup transforming the electric vehicle (EV) charging experience, today announced support from global venture capital firm 500 Global and the appointment of Bill Loewenthal, former Chief Product Officer at ChargePoint, as a strategic advisor.
ChargeMate AI is building the leading AI-powered customer experience platform for connected devices, initially focused on the EV charging industry. Its AI agent automates customer support, improves charging success rates, and helps networks retain customers while lowering operating costs. By connecting drivers, charging infrastructure, and operators through one intelligent platform, ChargeMate aims to become the backbone of customer experience and operational intelligence for the rapidly growing EV ecosystem.
Support from 500 Global, one of the world’s most active venture capital firms1, marks a major milestone for ChargeMate. The investment will fuel product development and accelerate customer deployments in North America and Europe. ChargeMate’s platform enables CPOs, technology providers, property owners, fleets, and auto OEMs to ensure seamless charging experiences for their drivers. With global investment in EV charging infrastructure projected to exceed $300 billion by 2030, ChargeMate is positioned to capture a massive opportunity by solving one of the industry’s biggest pain points: failed charging sessions.
ChargeMate also announced Bill Loewenthal as a strategic advisor. Loewenthal brings seasoned leadership experience scaling startups and was a senior executive at ChargePoint, one of the largest EV charging companies in the world. Over his 25+ year career, he has led market-leading products across EV charging, software, and consumer electronics. His deep expertise in platform strategy and customer experience will guide ChargeMate as it expands into new markets and product categories.
ChargeMate will showcase its AI platform at MOVE America in Detroit on September 24–25, where the company will be located at Booth S-102. The event brings together global leaders in mobility and energy, providing a platform for ChargeMate to demonstrate how its AI is shaping the future of EV charging reliability and customer experience.
“This is a major validation of our vision to make EV charging reliable and driver-friendly,” said Brad Crist, CEO and Co-founder of ChargeMate. “500 Global’s backing, combined with Bill’s industry experience, positions us to accelerate our mission of eliminating ‘charging anxiety’ while building the leading AI platform for our electric future.”
“EV charging is at a critical inflection point, and software intelligence will play a pivotal role in scaling the industry,” said Bill Loewenthal. “ChargeMate is tackling one of the most important pain points in the energy transition – improving reliability and customer experience – and I’m excited to support their journey.”
ChargeMate is an AI platform that transforms customer experience and operations across EV charging, automotive, and energy infrastructure. Its technology automates customer support, enables advanced diagnostics, and streamlines work orders and operational workflows. By reducing failed charging attempts and lowering operating costs, ChargeMate helps scale the infrastructure needed for mass EV adoption. Founded in 2024 in Silicon Valley, ChargeMate is on a mission to make EV charging effortless and accelerate global electrification.
1 Based on PitchBook’s 2024 Global League Table.
